Who We Are

Pratsym operates as an educational platform focused on investment analysis basics. We're based in Winnipeg, Manitoba, and serve students across Canada. Our primary goal is helping people understand financial markets through structured learning programs.

When we talk about "we," "us," or "our" in this document, we mean Pratsym. "You" refers to anyone using our website, enrolling in courses, or interacting with our services.

Information We Collect

Information You Give Us Directly

When you sign up for courses or contact us, you provide certain details voluntarily. Here's what that typically includes:

• Your full name and email address when creating an account
• Phone number if you choose to provide it for program inquiries
• Billing information when enrolling in paid courses
• Educational background and learning goals you share during registration
• Messages and feedback you send through our contact forms

Information Collected Automatically

Like most websites, we gather some technical data automatically when you visit pratsym.pro:

• IP address and general location information
• Browser type and device information
• Pages you visit and time spent on our site
• Referral sources (how you found us)
• Course progress and completion data for enrolled students

Learning Activity Data

When you're enrolled in our courses, we track your learning journey. This helps us understand what's working and where students might need additional support. We collect quiz results, assignment submissions, video watch time, and participation in discussion forums.

How We Use Your Information

We're pretty straightforward about why we need your data. Everything we collect serves a specific purpose related to delivering quality education.

We don't sell your personal information to third parties. Period. We're not in the business of trading student data—we're in the business of education.

Data Sharing and Third Parties

Running an online education platform means working with some trusted partners. We share data only when necessary and always with appropriate safeguards.

Service Providers We Work With

• Payment processors that handle secure transactions (they never see your full credit card details—neither do we)
• Email service providers for course communications and newsletters
• Cloud hosting services that store course materials and student data
• Analytics tools that help us understand how people use our platform

All these partners are bound by strict confidentiality agreements. They can only use your data for the specific services they provide to us.

When Law Requires It

Sometimes we're legally obligated to share information—like responding to valid court orders or cooperating with law enforcement investigations. We'll only disclose what's legally required and will notify you when possible, unless prohibited by law.

Your Rights Under Canadian Law

Canada's privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), gives you significant control over your personal data. Here's what that means in practice.

To exercise any of these rights, email us at contact@pratsym.pro with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days.

How We Protect Your Information

Security isn't just a checkbox for us. We've implemented multiple layers of protection to keep your data safe from unauthorized access, disclosure, or misuse.

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Secure authentication systems with password requirements
• Automated backup systems with encrypted offsite storage

Organizational Measures

Not everyone at Pratsym can access all data. We use role-based permissions so team members only see information necessary for their specific responsibilities. Our staff receives regular privacy training, and we maintain strict policies about handling student information.

That said, no system is 100% secure. While we take every reasonable precaution, we can't guarantee absolute security. If we ever experience a data breach affecting your information, we'll notify you promptly and explain what happened and what we're doing about it.

Data Retention

We don't keep your information longer than necessary. Here's our general approach to retention periods:

• Active student records remain accessible throughout your enrollment and for two years after course completion
• Financial records are retained for seven years to comply with Canadian tax requirements
• Marketing contact lists are cleaned annually—inactive contacts are removed
• Website analytics data is aggregated and anonymized after 18 months
• Support ticket history is maintained for three years for quality assurance

When data reaches the end of its retention period, we securely delete it. For especially sensitive information, we use methods that make recovery impossible.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. These help the site function properly and give us insights into how people use our platform.

Essential Cookies

These are necessary for basic site functionality. They remember your login status, keep your shopping cart intact, and maintain your preferences during a session. You can't opt out of these if you want to use the site effectively.

Analytics Cookies

We use these to understand which pages are popular, how long people spend on different sections, and where visitors are coming from. This data is aggregated and doesn't identify you personally. You can disable these through your browser settings without affecting site functionality.

Marketing Cookies

These track your visit across our site to show you relevant content later. If you browse our investment analysis courses but don't enroll, you might see related educational content when visiting other websites. You can opt out through your browser or our cookie preference center.

Most browsers let you control cookies through settings. Blocking all cookies might affect your experience, but you're free to choose your comfort level.

Children's Privacy

Our courses are designed for adults interested in investment analysis. We don't knowingly collect information from anyone under 16. If you're under 16, please don't register for courses or provide personal information without parental consent.

If we discover we've inadvertently collected data from someone under 16, we'll delete it immediately. Parents who believe their child has provided information to us should contact us right away.

International Data Transfers

While we primarily serve Canadian students, our cloud hosting providers may store data on servers located outside Canada. When this happens, your information receives the same level of protection required under Canadian law.

We only work with providers in jurisdictions with adequate privacy protections, and we use contractual safeguards to ensure your data rights are respected regardless of where servers are physically located.

Changes to This Policy

Privacy practices aren't static—they change as technology and regulations shift. When we update this policy, we'll post the revised version here with a new "Last Updated" date at the top.

For minor clarifications, we'll just update the document. If we make significant changes that affect how we use your information, we'll email you directly at least 30 days before the changes take effect. Continuing to use our services after changes go live means you accept the updated terms.

Questions and Complaints

We want to get privacy right, and that means being responsive when you have concerns. If something in this policy is unclear, or if you believe we've mishandled your information, please reach out.

We take complaints seriously and will investigate thoroughly. You should receive an initial response within five business days, with a full resolution typically within 30 days.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'll provide information about how to do this upon request.